Smarter CX starts with knowledge-driven GenAI that knows your business
See how OpenText Experience Aviator transforms customer communications with AI.
OpenText Experience Aviator—customer experience reimagined
Transform customer communications and success with private, generative AI.
It has never been more important for businesses to deliver personalized content that supports the customer journey from start to finish. However, many struggle to create diverse, scalable content that accurately leverages customer behavior for effective targeting. This leads to missed opportunities and suboptimal decisions.
OpenText™ Experience Aviator gives marketers and customer success teams an AI foundation to generate contextual, personalized, and relevant content, delighting customers while lightening the workload. Transform customer experience, boost performance, and deliver a personalized touch with private, generative AI and AI image generation.
Surprise customers with unique communications generated by AI
Tap into your customer data and use AI to get creative with communications. Auto-generate webpages and assets in just minutes to dramatically improve the productivity of customer success, marketing, and customer support teams.
Create powerful moments that matter
Craft new and exciting content—or update and improve existing content—for greater simplicity, understanding, and empathy. Empower authoring teams to speak with one brand voice and improve customer engagement and experiences.
Maintain data confidentiality
Be confident your data will remain secure with a private LLM approach to generative AI. Ensure data confined within your organization's boundaries is only exposed to the people who should have access to it.
GenAI-powered customer communications, personalized at scale
Easily create personalized content with generative AI directly embedded into the OpenText™ Communications authoring experience. Enhance generative AI with the first knowledge-driven GenAI, leveraging trusted content workspaces to deliver accurate and relevant communications that strengthen customer engagement.
Reimagine fax workflows with AI
Accelerate workflows by eliminating manual fax processes with OpenText™ Fax Aviator™. Automatically route incoming faxes to the correct department, extract key information and input it directly into forms and databases, then kick off workflows automatically. Free up office staff, healthcare practitioners, and admins to do tasks that drive real value.
Next-level customer marketing
Transform how digital teams design and publish content. With Experience Aviator for OpenText™ Web CMS, marketing and content teams can go from Figma files or brief documents to ready-to-publish web pages using natural language prompts. Seamlessly integrated into OpenText™ Web CMS, it dramatically shortens production cycles while preserving brand, accessibility, and compliance standards.
Rich media management with trusted AI image generation
Generative AI and automation can help your customer-oriented teams enhance their creative processes, but it can put your data or brand at risk. Use image analytics and Google’s Imagen to automatically tag and watermark images and ensure control over when and how AI-generated imagery is used.