OpenText Fax Aviator

Turn every fax into instant action with AI

• Up to 85% labor time saved with intelligent fax processing
  Reduce manual handling by extracting, classifying, and routing fax content so staff spend less time on busywork and exceptions.
• 2–3× fax volume processed with the same staff
  Increase capacity without scaling headcount by minimizing rework and accelerating how inbound faxes become actionable tasks.
• Up to 90% inbound fax workflows automated end to end
  Automatically turn inbound faxes into structured work—speeding intake, reducing handoffs, and keeping workflows moving with fewer manual steps.

Healthcare intake and prior authorizations

Delays often start at intake—when staff must read long faxes, find the right department, and re-enter details. Fax Aviator summarizes and extracts key fields so referrals and authorization requests reach the right workflow quickly with the right context.

Citizen forms and case intakes

High volumes of faxed forms create backlogs when routing depends on people recognizing document types and details. Fax Aviator classifies and routes faxes consistently, then extracts required data so cases can be opened and progressed with fewer delays.

Batch fax scheduling

When teams send high volumes of faxes on a schedule, setup time and small mistakes can slow delivery. Fax Aviator helps prepare a batch fax job by capturing the details needed for scheduling and sending, so recurring jobs are quicker to set up and easier to repeat.

Claims and servicing requests

Claims and client requests can stall when information is buried in scanned pages and teams must rekey data to proceed. Fax Aviator surfaces what matters so adjusters and service teams can review, validate, and act sooner.

Fax routing and triage

When routing is manual, urgent documents can sit in the wrong inbox and teams spend time triaging instead of processing. Fax Aviator identifies what a fax is about and sends it to the right queue or team so the next step starts sooner.

How to get started with OpenText Fax Aviator

Check your platform: Confirm that you are in Version 25.4 or 24.4 of OpenText™ Fax Private Cloud.

OpenText Fax Aviator

AI as a driver of cloud fax innovation and system interoperability

AI-driven cloud fax makes inbound healthcare documents actionable on arrival.

A day with OpenText Fax Private Cloud 25.4

New updates make faxing smarter, easier, and more reliable across industries.

Fax isn’t dead – it’s delivering more value than ever

With the power of AI, fax drives faster outcomes, lower costs, and greater efficiency.

• How does AI improve traditional fax workflows?

  AI-enabled digital fax helps reduce repetitive tasks, accelerate decision-making, and integrate seamlessly with enterprise systems like EMR, CRM, ERP, and pharmacy platforms. OpenText Fax Aviator helps transform digital fax workflows into engines of productivity and insight. It brings intelligence to every stage of the fax journey, helping organizations move from manual effort to automated impact.

• What is OpenText Fax Aviator?

  OpenText Fax Aviator is an intelligent AI assistant for digital fax. It enables AI-powered Q&A, automatic fax routing for better accuracy and operational efficiency, quick summaries of fax content and smart extraction. You can automatically capture business-critical data from digital fax and flow the information directly into your business applications.