OpenText Aviator
AI that understands your business, your data, and your goals
Experience AI in action
The OpenText Aviator Playground
Try OpenText™ Aviator™ for yourself. Pick a playground to see how AI reshapes work across industries and use cases—fast, smart, and hands-on.
Explore all Sign up to use your own data
Take control of your property planning
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Explore real building data to see if a space can safely and sustainably host your next event.⟶
Deliver better claims decisions
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Find and hire the right candidate
Explore ⟶
Explore the “Miracle on the Hudson”
Explore ⟶
Take control of your property planning
Explore ⟶
Deliver better claims decisions
Explore ⟶
Find and hire the right candidate
Explore ⟶
Explore the “Miracle on the Hudson”
Explore ⟶
Featured scenarios
Find top candidates fasterI’m a hiring manager finding the best candidate across resumes and job aids
Available with OpenText Content Aviator
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Kick off the search
Prompt: “Summarize the job description document for the role of product manager.”
Impact: Start strong. Know exactly what the role needs before diving into resumes.
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Match the right resumes
Prompt: “Which of the following resumes best match the product manager role?”
Action: OpenText Aviator identifies Sarah Green and Franz Schmidt as top matches and surfaces their resumes.
Impact: Skip the sorting and focus on the best-fit candidates.
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Spot the standout
Prompt: “Summarize each candidate’s reference letter.”
Impact: See who shines—side-by-side summaries make comparisons easy.
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Make the call
Prompt: “Based on the reference letter, qualifications, and policy alignment, who’s the best fit?”
Impact: Confident decisions, less bias.
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Send the decision up
OpenText Aviator synthesizes everything into a final recommendation, giving the hiring team clarity to move forward.
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Quickly uncover insights from cross-document reviews
Unlock the possibilities:
- Cut research time by up to 70% using natural language queries.
- Improve decision accuracy by comparing candidate data in context.
- Accelerate hiring cycles with concise summaries and clear next-step recommendations.
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Deliver better claim decisionsI am an insurance analyst reviewing information to settle a claim
Available with OpenText Content Aviator
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Policy coverage check
Prompt: “What parts of the policy apply to this damage claim?”
Impact: Identifies applicable clauses, deductibles, exclusions, and payout limits—giving clarity on eligibility and covered damage types.
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Damage verification
Prompt: “Do the inspection report and photo documentation support this claim?”
Impact: Analyzes adjuster reports, imagery, and timelines to confirm or flag inconsistencies—supporting a well-documented approval or rejection.
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Similar case reference
Prompt: “Have we handled similar claims in the past?”
Impact: Surfaces historical claims with matching circumstances, outcomes, and timelines—guiding precedent-based recommendations.
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Claim justification
Prompt: “Summarize this claim and recommend an outcome.”
Impact: Delivers a concise claim synopsis, evidence highlights, and AI-supported resolution.
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Recommendations
OpenText Aviator fast-tracks insurance claim decisions by instantly analyzing documents across workspaces— reducing review time, improving accuracy, and boosting team productivity.
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Get to the details faster and deliver superior outcomes
Unlock the possibilities:
- Accelerated claim decisions: Reduce claim processing time by up to 70%, improving customer satisfaction.
- Data-backed recommendations: Get up to 80% improvement in decision accuracy and payout confidence.
- Reduced manual work: Saves adjusters 6–12 hours per claim—boosting productivity across teams.
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Accelerate property feasibility planningI’m a building planner trying to determine if a space meets the right requirements
Available with OpenText Content Aviator
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Room types and layouts
Prompt: “What types of rooms are permitted by code in this building?”
Impact: Lists approved room types aligned to function and size standards—helping select the right fit for the space.
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Design compatibility
Prompt: “Are this room size and layout suitable for a virtual-enabled conference setup?”
Impact: Analyzes layout diagrams and tech-enablement needs to verify suitability—ensuring the space supports modern conferencing.
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Safety and maintenance
Prompt: “Are there fire protection or maintenance requirements I should account for?”
Impact: Surfaces occupancy-specific fire code mandates and maintenance cycles—ensuring full safety compliance and readiness for inspection.
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Sustainability alignment
Prompt: “Does this design align with eco-building/green guidelines?”
Impact: Extracts LEED targets, environmental correspondence, and green design standards—helping meet compliance and corporate sustainability goals.
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Validated results
OpenText Aviator accelerates facility planning by quickly surfacing the design, compliance, and sustainability insights to confidently assess conference meeting room feasibility.
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Uncover critical insights from across key documents faster
Unlock the possibilities:
- Faster design validation: Speeds up space planning decisions by up to 65%
- Improve decision accuracy: Auto-validates up to 90% of safety/compliance checks—fewer costly revisions.
- Smarter recommendations: Saves up to 6–10 hours per project and up to 80% more accurate go/no-go decisions.
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Build recommendations from safety dataI’m a mechanical engineer turning aircraft investigations into recommendations
Available with OpenText Content Aviator
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Kick off the case
Prompt: “What agency is responsible for reporting on air accidents in the US?”
Action: OpenText Aviator identifies the National Transportation Safety Board (NTSB) and surfaces all related documents.
Impact: Skip the search rabbit hole—get expert answers with source links in seconds.
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Dig into the details
Prompt: “How does the NTSB determine the probable causes of accidents?”
Action: OpenText Aviator outlines how causes are evaluated and links supporting docs.
Impact: Go from guesswork to grounded insight with all the context you need.
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Trace the trouble
Prompt: “What information do we have on metal fatigue in airplanes?”
Action: OpenText Aviator pulls detailed studies, including the Fatigue and Damage Tolerance report.
Impact: Follow the science to understand failure patterns before they repeat.
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Chase the turbulence
Prompt: “How can turbulence cause personal injury to a passenger?”
Action: OpenText Aviator surfaces an explanation and linked documentation from multiple sources.
Impact: See how cause meets consequence and connect conditions to real-world outcomes.
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Summarize the story
Prompt: “Summarize the document.”
Action: OpenText Aviator produces a concise summary for the reference document.
Impact: Cover more ground, faster—without reading every page.
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Turn insight into impact
The engineer compiles key takeaways from surfaced reports and summaries to produce data-backed recommendations for improving transportation safety.
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Swiftly deliver recommendations with AI-powered investigation
Unlock the possibilities:
- Cut research time by up to 70% using natural language queries.
- Increase insight accuracy with cross-source pattern detection.
- Accelerate root-cause reporting from weeks to hours.
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HR scenarios
HR teams want to elevate employee experiences, simplify services, and use AI to deliver fast, personalized support.
Benefits scenarios
Transform HR benefits support by making it easy for employees to understand policies and take action.
Get to know your vacation benefitsI’m an employee and want to understand my vacation benefits
Available with OpenText Service Management Aviator
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Get the lay of the land
Prompt: How many vacation days do I get?
Impact: Get the big picture fast so you can plan your getaway without guessing.
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Use what you’ve earned
Prompt: Do my vacation days carryover?
Impact: Know exactly what you’ve earned and don’t let a single day slip away.
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Book with confidence
Prompt: What’s the process for requesting vacation time, and how far in advance do I need to submit it?
Impact: Avoid the back-and-forth and lock in your time off with confidence.
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Avoid time-off surprises
Prompt: Are there any blackout periods when vacation cannot be taken?
Impact: Steer clear of no-go dates and make sure your PTO plans stick.
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Vacation mode: Activated
Get fast, accurate answers and direct links to supporting HR policies—no ticket, no wait.
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Instantly answer HR questions with AI-powered self-service
Unlock the possibilities:
- Resolve HR inquiries instantly – down from 24–48 hours.
- Cut HR ticket volume by up to 60% thanks to AI-driven self-service.
- Boost satisfaction and adoption – with happier users and by up to 70% self-service uptake.
- Scale HR operations without adding headcount
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Policy support scenarios
Give employees policy support that’s clear, relevant, and instantly actionable.
Get clear answers about fitness reimbursementI’m an employee looking for details on my company’s fitness reimbursement
Available with OpenText Service Management Aviator
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Know what counts
Prompt: What is covered under the fitness reimbursement program?
Impact: Quickly see if your gym, classes, or gear qualify before you swipe your card.
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Max your benefits
Prompt: How much can I get reimbursed and how often?
Impact: Find out how much you can claim and how often, so you don’t leave money on the mat.
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Submit it the right way
Prompt: What documents do I need to submit for reimbursement?
Impact: Skip the guesswork and get paid faster by uploading exactly what’s needed.
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Avoid time-off surprises
Prompt: Where and how do I file my reimbursement request?
Impact: Follow the steps to file with confidence and get your reimbursement.
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Beast mode: Activated
Get fast, accurate answers and direct links to supporting HR policies—no ticket, no wait.
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Instantly answer HR questions with AI-powered self-service
Unlock the possibilities:
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Locate and share local parental leave policiesI’m an HR professional using SAP® SuccessFactors® to respond to an employee inquiry.
Available with OpenText Content Aviator
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Pin down the right policy
Sample Prompt: “Summarize the parental leave policy for Germany in English, including leave duration, eligibility, and paid/unpaid terms.”
Impact: Get a clear policy summary at your fingertips.
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Translate with ease
Sample Prompt: “Translate the original document into French.”
Impact: Instant translations, ready to share.
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Confirm eligibility fast
Sample Prompt: “Locate employee-specific eligibility criteria based on employee ID 320584 (assigned to Germany).”
Impact: Confident eligibility checks in seconds.
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Reply without rework
Sample Prompt: “Generate an email response summarizing the policy in French, with relevant attachments.”
Impact: Drafted communications, ready to send.
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HR answers for anywhere!
Get fast, accurate answers supporting global HR policies—no waiting to get what you need in any language, any time!
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AI gets cross-regional HR information and translates policies fast synced with SAP.
Unlock the possibilities:
- Deliver faster answers to cut resolution time and boost HR accuracy.
- Translate policies into local languages and close more localized cases.
- Resolve leave requests on first contact to reduce follow-ups and speed employee service.
- Provide consistent HR guidance at scale with personalized answers through AI-powered search.
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Recruiting scenarios
Quickly uncover insights from cross-document review to help surface the best candidates.
Find top candidates fasterI’m a hiring manager finding the best candidate across resumes and job aids
Available with OpenText Content Aviator
1 of 6
Kick off the search
Prompt: Summarize the job description document for the role of product manager.
Impact: Start strong. Know exactly what the role needs before diving into resumes.
2 of 6
Match the right resumes
Prompt: Which of the following resumes best match the product manager role?
Action: OpenText Aviator identifies Sarah Green and Franz Schmidt as top matches and surfaces their resumes.
Impact: Skip the sorting and focus on the best-fit candidates.
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Spot the standout
Prompt: Summarize each candidate’s reference letter.
Impact: See who shines—side-by-side summaries make comparisons easy.
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Make the call
Prompt: Based on the reference letter, qualifications, and policy alignment, who’s the best fit?
Impact: Confident decisions, less bias.
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Send the decision up
OpenText Aviator synthesizes everything into a final recommendation, giving the hiring team clarity to move forward.
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Quickly uncover insights from cross-document review
Unlock the possibilities:
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See it in action Sign up for a free trial
HR records scenarios
Give HR teams faster information required for internal HR audits.
Gather HR information for an auditI’m an HR administrator trying to find all the related employee documents.
Available with OpenText Content Aviator
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Zero in on what matters
Sample Prompt: “Find documents related to employees in a specific role, Product Manager.”
Impact: Relevant documents surfaced instantly.
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Filter the essentials
Sample Prompt: “Filter to only NDA documents.”
Impact: Narrowed results—just the files you need.
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Summarize at lightspeed
Sample Prompt: “Find NDA docs from a specific date range and summarize.”
Impact: Quick summaries highlight only policy-relevant details.
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Share compliance insights
Action: Shared compliance analysis document with OpenText Content Aviator.
Sample Prompt: “Summarize this compliance analysis and draft an email to share the results with the audit team in France.”
Impact: Clear compliance summary, ready to share.
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Spot the risks early
Sample Prompt: “Find applicable company HR policies and analyze the policies for any compliance risks.”
Impact: Risks flagged and mapped into a proactive plan.
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Audit accelerated!
Fast-track HR audits –Find employee documents instantly, reduce compliance risks, and cut resources needed to complete it.
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AI delivers faster information required for internal HR audits.
Unlock the possibilities:
- Find employee documents faster – Make well-informed audit decisions.
- Mitigate HR compliance errors – As well as eliminating risks.
- Improve average time – To complete internal HR audit.
- Lower number of staff – Required to complete HR audit.
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IT scenarios
IT teams want to deliver smarter self-service, strengthen systems, and use AI to stay ahead of disruptions.
IT Services scenarios
Empower support teams to solve issues faster with AI-powered answers and recommendations.
Detect user sentiment insightsI’m in IT services championing using AI tools that surface user frustration
Available with OpenText Service Management Aviator
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Enable smart triage
A user visits the service portal to submit a request to connect to the VPN from a phone.
The service agent is assigned this request.
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Run sentiment check
Action: OpenText Aviator has assigned the service request a neutral sentiment and as a medium priority ticket.
Impact: All good. Calm vibes detected. Prioritize and move on.
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Monitor mood in real time
After time has passed with no response, the user gets angry and requests an update with a prompt resolution.
Impact: Yikes. The anger does not go unnoticed.
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Detect rising urgency
Action: OpenText Aviator automatically detects the change in user sentiment, shifts sentiment from “neutral” to “negative” and updates the service request to “escalate”.
Impact: AI flips the switch to escalate—fast. Service doesn’t drop the ball.
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Drive proactive response
Beat the drama. Let OpenText Aviator continuously monitor tone shifts across tickets
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Spot and resolve rising frustration before it’s an escalation with AI sentiment detection
Unlock the possibilities:
- Reduce missed escalations by up to 70%.
- Detect signs of urgency—like customer frustration or anger—before a human agent would notice.
- Cut response time for high-priority tickets by up to 60% and jump into action faster.
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Turn tickets into answers with (almost) zero reworkI’m a service agent creating a knowledge article based on a past incident
Available with OpenText Service Management Aviator
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What’s this really about?
Prompt: Can you summarize this support ticket for me?
Impact: Too long? Doesn’t matter—AI gives you the highlights so you can get going.
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Checklist, unlocked
Prompt: What information do I need to provide for my VM setup?
Impact: Know exactly what you need to include in your article – no guesswork, no gaps.
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Pick the right option
Prompt: What are the available VM types and specs I can choose from?
Impact: Get clear, up-to-date options—so your article stays useful.
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Know when to Log in
Prompt: How long does it take for a virtual machine to be provisioned?
Impact: Include realistic timelines so users know what to expect.
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Publish with confidence
You’ve built a helpful, complete article that’s ready to publish. We won’t tell anyone that it took less than 15 minutes.
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Turn one ticket into knowledge for all
Unlock the possibilities:
- Cut article creation time by up to 90% using previous ticket summaries.
- Improve article accuracy by up to 50% with AI-suggested content and consistency checks.
- Boost knowledge base coverage by up to 50% by turning solved tickets into reusable content.
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Smarter IT ticket summaries for faster fixesI’m a service agent that gets help to summarize a ticket and provide a resolution
Available with OpenText Service Management Aviator
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So far, so good
A service agent receives a support request that a user needs to connect a printer to a new laptop.
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Thanks for the summary
With the click of a button, the service agent asks OpenText Aviator to summarize the ticket.
Impact: The important stuff? Already summarized for you.
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Give them what they need
Action: OpenText Aviator provides key info like printer IP and user location, along with updates.
Impact: Skip the back-and-forth and stay focused on the fix.
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Find the solution fast
Action: OpenText Aviator pulls from chat history to offer a smart solution.
Impact: Get answers fast with everything needed to resolve it on the spot.
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Everyone wins!
Get IT tickets solved at light speed—for happier agents and satisfied users. Less waiting, less stress, more high fives.
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From request to resolution—AI speeds up every step
Unlock the possibilities:
- Cut resolution time by up to 50%.
- Skip the search with instant summaries and fast A—fueled recommendations.
- Boost first-touch resolution by up to 35%—fewer follow-ups, more fixes.
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IT operations management scenarios
Empower IT teams to deliver performance with fewer escalations.
Fix system issues in record timeI’m an IT systems operator trying to find a resolution fast to minimize downtime disruption.
Available with OpenText AI Operations Management Aviator
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Flag the issue fast
A system event related to PostgreSQL DB deadlock issue, and it has no associated instructions to solve the problem.
Action: The operator right-clicks on an event to invoke OpenText Aviator within context of the issue: PostgreSQL ERROR: deadlock detected.
Impact: Instantly spot the problem and move to next steps to solve.
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Zero in on the details
Sample Prompt: “How do I check the current value of deadlock timeout parameter?”
Impact: Pinpoints the exact value you need — no wasted time chasing logs.
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Summarize and resolve
Action The question is answered and it looks good, the operator has the option to now summarize the conversation to help resolve the issue.
Impact: Step-by-step instructions are surfaced to solve the detected issue fast.
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Turn answers into playbooks
Action: The operator now uses OpenText Aviator to summarize the conversation, it can be used to add to the organization's knowledge base which will automatically be attached to similar events if they occur in the future.
Impact: Solve once, apply many times— smoother ops with less effort.
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Done and dusted
With OpenText Aviator, IT operators use AI to capture, streamline, and record the fix - Issues resolved faster, processes standardized, and confidence boosted across the team!
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Stronger IT team performance, with fewer escalations.
Unlock the possibilities:
- Faster recovery, less downtime – Cut MTTR and reduce business hours lost to incidents by up to 35%.
- Smarter teams and fewer escalations – Lower escalations by up to 40%.
- Stronger knowledge and fixes at scale – Build reusable fixes, driving up to 95% coverage of recurring incidents in the knowledge base.
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Employee Self-Service scenarios
Improve how employees get help with fast, accurate answers from AI.
Request a virtual machine with self-serviceI’m an employee and need a virtual machine set up by IT services
Available with OpenText Service Management Aviator
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Spin it up fast
Prompt: How do I request a new virtual machine from IT?
Impact: Cut the red tape and get your VM request in minutes, not days.
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Give IT what they need
Prompt: What information do I need to provide for my VM setup?
Impact: Get your VM set up right the first time—no back-and-forth required.
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Pick the right option
Prompt: What are the available VM types and specs I can choose from?
Impact: Choose what fits your workload—no more guesswork or overkill.
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Know when to log in
Prompt: How long does it take for a virtual machine to be provisioned?
Impact: Plan your project with clarity—no more wondering when it’s ready.
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Your VM, on-demand
Build, test, run—Get your virtual machine fast! IT-powered and user-controlled, it’s that easy!
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Instantly answer IT questions with AI-powered self-service
Unlock the possibilities:
- Resolve inquiries instantly – down from 24–48 hours.
- Cut ticket volume by up to 60% thanks to AI-driven self-service.
- Boost satisfaction and adoption – with happier users and up to 70% self-service uptake.
- Scale ticket resolution without adding headcount.
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Get self-service information on an email outageI am an employee and need to know what’s going on with an email outage
Available with OpenText Service Management Aviator
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Check the status, fast
Prompt: Is there an active email outage right now?
Impact: Instantly know if it’s just you—or everyone—and avoid chasing false fixes.
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Get the scoop
Prompt: What’s causing the outage and who’s working on it?
Impact: Stay in the loop with real-time insights on the issue and who’s on it.
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Plan around the downtime
Prompt: Is there an estimated time for resolution?
Impact: Eliminate the guesswork and adjust your activities if you need to.
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Stay productive
Prompt: What are the next steps to resolve the issue?
Impact: Get smart workarounds so you can keep moving while IT sorts it out.
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No inbox? No problem
Stay informed and productive during email outages—no ticket, no wait.
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Instantly answer IT questions with AI-powered self-service
Unlock the possibilities:
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Learn how to make a call from Microsoft Teams®I’m an employee with questions about how to call from Microsoft Teams
Available with OpenText Service Management Aviator
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How to start your call
Prompt: How do I make a phone call from Microsoft Teams?
Impact: Learn the basics in seconds so you can ditch email and dial direct.
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Know what you’ve got
Prompt: Do I need special permissions or a license to call external numbers?
Impact: Avoid surprises—see if you’re set up to call outside the org.
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Fix what’s missing
Prompt: Why don’t I see the dial pad in Teams?
Impact: Eliminate the guesswork and adjust your activities if you need to.
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Call the world!
Prompt: Can I make international calls with Teams?
Impact: Find out if global calling is enabled so your reach isn’t limited.
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Dial smarter, not harder
From chat to call—without confusion. Receive fast, accurate answers, keeping pace with your busy day!
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Instantly answer IT questions with AI-powered self-service
Unlock the possibilities:
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Help yourself to answers you need about benefitsI’m an employee and want to understand the company vacation benefits
Available with OpenText Service Management Aviator
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Get the lay of the land
Prompt: How many vacation days do I get?
Impact: Get the big picture fast so you can plan your getaway without guessing.
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Use what you’ve earned
Prompt: Do my vacation days carryover?
Impact: Know exactly what you’ve earned and don’t let a single day slip away.
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Book with confidence
Prompt: What’s the process for requesting vacation time, and how far in advance do I need to submit it?
Impact: Avoid the back-and-forth and lock in your time off with confidence.
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Avoid time-off surprises
Prompt: Are there any blackout periods when vacation cannot be taken?
Impact: Steer clear of no-go dates and make sure your PTO plans stick.
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Vacation mode: Activated
Get fast, accurate answers and direct links to supporting policies—no ticket, no wait.
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Quickly answer employee questions with AI-powered self-service
Unlock the possibilities:
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Get clear answers about company policiesI’m an employee looking for details on a fitness program reimbursement
Available with OpenText Service Management Aviator
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Know what counts
Prompt: What is covered under the fitness reimbursement program?
Impact: Quickly see if your gym, classes, or gear qualify before you swipe your card.
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Max your benefits
Prompt: How much can I get reimbursed and how often?
Impact: Find out how much you can claim and how often, so you don’t leave money on the mat.
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Submit it the right way
Prompt: What documents do I need to submit for reimbursement?
Impact: Skip the guesswork and get paid faster by uploading exactly what’s needed.
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Avoid time-off surprises
Prompt: Where and how do I file my reimbursement request?
Impact: Follow the steps to file with confidence and get your reimbursement.
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Beast mode: Activated
Get fast, accurate answers and direct links to supporting HR policies—no ticket, no wait.
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Instantly answer employee questions with AI-powered self-service
Unlock the possibilities:
- Resolve inquiries instantly – down from 24–48 hours.
- Cut ticket volume by up to 60% thanks to AI-driven self-service.
- Boost satisfaction and adoption – with happier users and up to 70% self-service uptake.
- Scale ticket resolution without adding headcount
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Download the IT Operations kit
Customer support scenarios
Support teams want to resolve issues faster, boost satisfaction, and reduce ticket volume with smart automation.
Agent Productivity scenarios
Elevate agent efficiency with AI that pulls the right info at the right time.
Stop digging, start solvingI’m a support agent finding answers from a collection of documents
Available with OpenText Content Aviator
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Find the fix, fast
Prompt: “What are the troubleshooting steps for error code 563-A?”
Impact: No more endless scrolling—AI pinpoints the exact steps so you can act quickly.
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Reset without regret
Prompt: “How do I reset the configuration without affecting system settings?”
Impact: Avoid unintended consequences. Find the safe steps from trusted docs.
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Workaround wizard
Prompt: “Is there a workaround for this error if I can’t resolve it quickly?”
Impact: Stay responsive—AI helps you keep the customer moving while you work on a fix.
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Loop in the right people
Prompt: “Who should I notify if the workaround fails?”
Impact: Escalate smart—get the right names, teams, and protocols instantly.
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Your time-saving sidekick
Get accurate, contextual answers from across your knowledge base—no hunting, no delays.
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Never search alone—OpenText Aviator’s got your back
Unlock the possibilities:
- Reduce time to resolution by up to 50% with faster access to relevant info.
- Lower training time for new agents by up to 40% with AI-assisted guidance.
- Cut average handle time by up to 30% using AI-powered document search.
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Follow up faster with AI-crafted messages customers trustI’m a support agent crafting clear, personalized follow-up messages
Available with OpenText Experience Aviator
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Send the right message
Prompt: “Draft a message letting the customer know their new policy will be ready soon.”
Impact: Say goodbye to robot-speak. Hello, human-friendly charm.
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Make it personal
Prompt: “Make this message sound more personal.”
Impact: Say goodbye to robot-speak. Hello, human-friendly charm.
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Include the key details
Prompt: “Add in the agent’s name, contact info, and a reminder to reach out with any questions.”
Impact: Seal it with a smile—add that personal touch they’ll remember.
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Optimize for mobile
Prompt: “Summarize this into a shorter version for mobile devices.”
Impact: Scroll-friendly and snack-sized—perfect for phones and busy thumbs.
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Boost readability & trust
From draft to delivery, AI ensures every message is clear and customer-ready.
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Create crystal clear, typo-free and totally on-point messages
Unlock the possibilities:
- Say goodbye to long backlogs with faster response times.
- Improve communication quality with personalized emails that hit the mark.
- Increase agent productivity and get more done with less burnout.
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Ticket Triage scenarios
Elevate agent efficiency with AI that pulls the right info at the right time.
Sensing tone to help prioritize and respond soonerI’m a support agent prioritizing tickets based on customer sentiment
Available with OpenText Service Management Aviator
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No red flags. Yet.
A user visits the service portal to submit a request to connect to the VPN from a phone.
The service agent has been assigned this request.
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Mood check complete
Action: OpenText Aviator has assigned the service request a neutral sentiment and as a medium priority ticket.
Impact: All good. Calm vibes detected. Prioritize and move on.
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Patience runs out
After time has passed with no response, the user gets angry and requests an update with a prompt resolution.
Impact: Yikes. The anger does not go unnoticed.
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Uh oh, red flag
Impact: AI flips the switch to escalate—fast.
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Fix it before it blows up
Beat the drama. Let OpenText Aviator monitor and prioritize the most critical user issues!
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Spot and resolve rising frustration before it becomes an escalation with AI-powered sentiment detection
Unlock the possibilities:
- Reduce missed escalations by up to 70%. Let AI detect signs of urgency—like customer frustration or anger—before a human agent would notice.
- Cut response time for high-priority tickets by 60% and jump into action faster.
- Boost agent efficiency — respond in the right order, with the right level of urgency.
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Cybersecurity scenarios
Cybersecurity teams need to detect threats faster, reduce false positives, and stay ahead of attacks using intelligent automation.
AI Threat Detection scenarios
Use AI to spot hidden threats, summarize risk, and accelerate response.
Spot threat signals that humans missI’m a cybersecurity analyst detecting threats before they do damage
Available with OpenText Core Threat Detection and Response
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Spot stealthy threats
A user or system behaves unusually – maybe slow, subtle or insider-driven.
Action: OpenText flags the behavior, integrated with Microsoft Defender or Entra ID.
Impact: AI uncovers hidden risk patterns too subtle for rules-based tools.
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Summarize risk, instantly
AI pulls context-rich summaries tied to high-risk entities.
Action: OpenText generates a plain-language breakdown of risky actions mapped to MITRE ATT&CK.
Impact: Threat hunters know what happened—and why—at a glance.
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Drill into what matters
Cybersecurity teams select specific events to understand risk drivers.
Action: OpenText adds insight around key moments, helping prioritize the right response.
Impact: Reduce time to understand the threat. No wasted cycles.
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Shut it down fast
With context in hand, the team acts decisively.
Impact: What used to take days now takes hours, maybe minutes. Contain the threat before damage is done.
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Expose threats faster and act with confidence using AI detection and analysis
Unlock the possibilities:
- Spot suspicious behavior and stop attacks before they spread.
- Decrease mean time to detect and shut it down faster than ever.
- Decrease false positives – fewer distractions means better focus on true threats.
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DevSecOps scenarios
Bridge security and development with AI that flags risks and speeds remediation.
Identify vulnerabilities in public-facing appsI’m a compliance officer surfacing and remediating real vulnerabilities
Available with OpenText Application Security Aviator
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Spot a red flag
A routine application scan uncovers a critical SQL injection vulnerability in an online shopping app.
Action: OpenText sends a results summary and flags the issue as “Critical with Remediation Required.”
Impact: I get alerted to high-risk issues without digging through reports.
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Zero in on what matters
I review the results and see dozens of issues—OpenText highlights the most urgent and suppresses the rest.
Action: OpenText categorizes 32 critical, 20 high, and 1 low-severity issue and auto-suppresses known non-issues.
Impact: I’m not overwhelmed by noise—I can prioritize and assign quickly.
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Follow the thread
I click into a flagged issue to learn more. Aviator shows history, AI analysis, and risk status.
Action: OpenText provides a detailed rationale for marking an issue as “Not an Issue.”
Impact: I have full visibility and can verify audit trails with confidence.
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Validate the finding
After review, I confirm the finding is a false positive. OpenText Aviator updates the status automatically.
Action: OpenText changes status and logs the reason with a complete explanation.
Impact: One less issue to chase. One more step toward a clean audit.
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Close the loop confidently
Security and dev teams resolve real issues while I track audit status in real time.
Impact: Risk is reduced; compliance is maintained, and I stay ahead of the next review.
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Audit like a pro
OpenText helps compliance officers identify real vulnerabilities, cut false positives, and reduce risk—without slowing down audits or development.
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Confidently manage risk and compliance with explainable AI at your side
Unlock the possibilities:
- Higher audit pass rates thanks to cleaner reports and fewer false alarms.
- Fewer post-deployment patches by catching risks before they reach production.
- Shorter audit time with faster validations and AI-supported documentation.
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Fix security flaws with compliance and dev in syncI’m a compliance officer flagging risks and guiding developers to remediation
Available with OpenText Application Security Aviator
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Flag the issue
A routine scan reveals a critical SQL injection vulnerability in an online shopping app. The compliance officer alerts the dev team.
Action: OpenText Aviator sends an issue summary and recommends immediate review.
Impact: Risk is identified and routed fast—no delay, no confusion.
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Let’s dig in
The developer opens “My Open Issues” to find the flagged vulnerability and dives into the code.
Action: OpenText Aviator helps analyze the source code and identify the root cause of the issue.
Impact: Developers don’t waste time guessing—go straight to the problem.
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Call in backup
The developer checks the history tab for OpenText Aviator’s summary and fix guidance.
Action: OpenText Aviator automatically provides recommendations and code-level changes needed.
Impact: Compliance gets clarity, developers get direction.
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Patch it up
Using OpenText Aviator’s guidance, the developer fixes the code. The next scan will verify resolution.
Impact: The issue gets resolved quickly, with AI as a shared guide between security, dev, and compliance.
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Drive proactive response
The collaboration between dev and compliance—with help from OpenText Aviator—keeps the app secure and audit-ready.
Impact: Faster fixes, fewer compliance gaps, and a stronger security posture.
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Bridge compliance and code
Unlock the possibilities:
- Reduce friction between dev and compliance teams with shared visibility and AI summaries.
- Detect and fix vulnerabilities faster.
- Address flagged issues with clear compliance context.
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Sales scenarios
Sales teams want to reduce deal friction, engage buyers with precision, and unlock global selling at scale.
Close global deals faster with document translationI’m a sales pro responding to multilingual RFPs without missing a beat
Available with OpenText Content Aviator
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No language barriers
Prompt: “Summarize the document from Spanish to English.”
Impact: Get documents in your native language—no translator, no delay.
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Speed read my language
Prompt: “Review this document and provide a quick overview.”
Impact: Skip the scroll—instantly capture the essence of any global document.
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Understand what matters
Prompt: “Extract the main points of the proposal request.”
Impact: Uncover critical details in seconds to respond with confidence.
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Speak their language
Prompt: “Respond with highlights of the document summary written in Spanish”
Impact: Craft localized replies that build trust and win business.
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Fluent business, unlocked
Impact: Speak fluent sales in every language. From global to go-time, just like that.
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Reduce stalled pipeline due to language barriers
Unlock the possibilities:
- Eliminate language delays and reply up to 8x faster to close more deals.
- Eliminate translation cost and respond confidently in your buyer’s language.
- Keep deal momentum going with clear, AI-supported communications.
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Make contract analysis your superpowerI’m a sales engineer decoding complex contracts to move deals forward
Available with OpenText Content Aviator
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Break it down fast
Prompt: “Summarize this 30-page service agreement.”
Impact: Instantly brief teammates with the essentials—deliverables, SLAs, and key milestones—no legalese required.
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Catch scope creep
Prompt: “Highlight financials of this contract that impact what we deliver to the client.”
Impact: Spot delivery risks upfront to avoid rework and missed expectations.
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See what changed
Prompt: “Compare this doc to the client’s original version to note any changes.”
Impact: Flag every contract change so nothing slips through the cracks during collaboration.
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Get aligned, stay ahead
Prompt: “Highlight contractor responsibilities and timelines outlined in this agreement.”
Impact: Set clear expectations so teams stay in sync and on time.
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Deal-ready in minutes
Turn contracts into next steps and keep deals moving.
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Accelerate deals with rapid contract review times
Unlock the possibilities:
- Decrease contract review time by up to 65%.
- Reduce risk of errors by up to 85%.
- Increase productivity by reviewing up more contracts, faster.
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Marketing scenarios
Marketing teams want to deliver personalized, clear content faster than ever.
Make every message easy to read and ready to sendI’m an insurance pro using AI to rewrite and simplify messages
Available with OpenText Experience Aviator
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Check the readability
The agent opens a quote template and selects a message to test.
Action: OpenText Aviator analyzes the message and flags poor readability.
Impact: Catch clunky, confusing content before it goes out the door.
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Simplify the message
Prompt: “Rewrite the message at a 5th-grade reading level.”
Action: OpenText Aviator generates a clearer, simpler version of the same content.
Impact: Say more with less—make it easier for every customer to understand.
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Pick your best version
The agent wants something friendlier and asks for more tone options.
Action: OpenText Aviator offers alternate drafts in casual, friendly, or neutral tone.
Impact: Get polished options fast—no guessing, no writer’s block.
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Test it again
The agent checks the readability score of the revised version.
Action: OpenText Aviator confirms the new version meets clarity goals.
Impact: Feel confident knowing your message hits the mark.
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Send with confidence
Action: OpenText Aviator helps finalize and format the message.
Impact: Messages so clear, your inbox stays quiet.
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Nail it every time
No grammar drama, no clarity chaos—just messages that make sense the first time.
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Make every message easy to read and hard to misinterpret
Unlock the possibilities:
- Reduce content creation and review cycles by up to 50%.
- Reduce support calls caused by unclear text.
- Boost response rates up to 3x with clearer, friendlier customer messages.
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Personalize every message and simplifyI’m an insurance pro crafting clear, personalized follow-up messages
Available with OpenText Experience Aviator
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Send the right message
Prompt: “Draft a message letting the customer know their new policy will be ready soon.”
Impact: Hit send with confidence and consistent, compliant language.
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Make it personal
Prompt: “Make this message sound more personal.”
Impact: Say goodbye to robot-speak. Hello, human-friendly charm.
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Include the key details
Prompt: “Add in the agent’s name, contact info, and a reminder to reach out with any questions.”
Impact: Seal it with a smile—add that personal touch they’ll remember.
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Optimize for mobile
Prompt: “Summarize this into a shorter version for mobile devices.”
Impact: Scroll-friendly and snack-sized—perfect for phones and busy thumbs.
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Boost readability & trust
From draft to delivery, AI ensures every message is clear and customer-ready.
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Create crystal clear, typo-free and totally on point messages
Unlock the possibilities:
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Software development scenarios
Dev teams want to ship faster, boost quality, and reduce rework with AI-driven workflows.
Test Development scenarios
Auto-generate test cases and steps from specs, videos, and stories.
Generate test cases in seconds, not sprintsI’m a software developer turning product specs into test plans
Available with OpenText DevOps Aviator
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Start with the spec
You’re handed a product spec—like “Display transactions in a checking account.” Time to turn it into tests.
Action: OpenText Aviator analyzes the spec and identifies what needs to be tested.
Impact: Skip the blank page. Go from feature to test outline in a click.
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Let the tests roll in
Action: OpenText Aviator auto-generates a list of AI-suggested tests.
Impact: No guesswork, no gaps—just smart, spec-driven coverage.
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Plug and play
Pick your favorites and drop them straight into your test suite.
Action: OpenText Aviator adds your chosen tests to the plan.
Impact: What used to take hours now takes seconds.
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Tweak it ‘til it’s tight
Need variations? More edge cases? Just ask again.
Impact: Customize fast, iterate freely, and never slow down delivery.
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Ship great software, every time
Unlock the possibilities:
- Save days per feature by eliminating manual test creation.
- Achieve your highest levels of automation across UA and integration testing.
- Boost test coverage in ways you’d never think of with AI-suggested test cases.
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Generate test steps in seconds, not spreadsheetsI’m a software developer turning test cases into repeatable testing steps
Available with OpenText DevOps Aviator
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Pick your test case
You’ve selected a case like “Verify transaction history display.” Time to break it into steps.
Action: OpenText Aviator analyzes the test case and prepares to generate structured test steps.
Impact: Jumpstart your testing with zero formatting friction.
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Auto-generate test steps
Action: OpenText Aviator auto-generates structured test steps tailored to the case.
Impact: Say goodbye to manual…well, everything. Get steps that make sense the first time.
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Drop into your test plan
You copy the step list and paste it right into your manual test section.
Action: One click, clean paste—ready to execute or tweak.
Impact: Go from case to plan in under a minute.
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Refine and reuse
Review the list, edit if needed, and reuse patterns for similar tests.
Action: OpenText Aviator supports refinements and variation generation.
Impact: Streamline future testing with consistent, reusable step structures.
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Test great cases, every time
Unlock the possibilities:
- Save days per release by reducing manual test writing.
- Achieve your highest level of test step automation across test suites.
- Boost test consistency with standardized steps.
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Turn videos into test casesI’m a software developer generating accurate, reusable tests from video
Available with OpenText DevOps Aviator
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Drop in your evidence
You’ve recorded a walkthrough and attached a feature description. Time to let OpenText Aviator take it from here.
Prompt: “Create manual tests using this video and description.”
Action: OpenText Aviator scans the video and text to auto-generate Manual Tests.
Impact: From recording to repeatable steps with no notes and no guesswork.
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Pick what matters
OpenText Aviator gives you a smart list of suggestions. You choose what fits.
Prompt: “Add these tests to the feature.”
Action: OpenText Aviator pulls the most relevant tests and inserts them into the right section.
Impact: One click, multiple wins.
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Switch to codeless mode
Want more? Time to generate codeless tests too.
Prompt: “Generate codeless tests using the same video.”
Action: OpenText Aviator reuses your inputs to auto-create complementary no-code test steps.
Impact: Double the value from a single source.
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Zoom in. Clean up
Explore test logic, relationships, and inputs. Everything’s ready to refine or run.
Action: OpenText Aviator highlights how manual and codeless tests align and fills in test parameters.
Impact: Test smarter, not harder. Your test suite is clear, consistent, and complete.
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Record. Generate. Done.
With OpenText Aviator, developers generate and validate tests straight from feature walk-throughs, video recordings, and specs.
Impact: Skip the typing. Let AI turn and fills in test parameters. videos into tests—fast.
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Generate tests from analyzing video and data sources
Unlock the possibilities:
- Save hours of work by creating manual and codeless test cases in minutes.
- Achieve your highest levels of automation for test development.
- Boost test coverage faster than ever.
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User Story Creation scenarios
Build ready-to-go user stories with clear links to features and tests.
Turn descriptions into user storiesI’m a software developer writing accurate, ready-to-go user stories
Available with OpenText DevOps Aviator
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Upload your inputs
Prompt: “Generate user stories from this video and description.”
Action: OpenText Aviator scans the attachments and generates story suggestions.
Impact: From backlog blank page to stories in seconds.
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Pick your winners
Choose the most relevant user stories and drop them straight into the feature.
Action: OpenText Aviator’s ready to go with the stories you’ve selected.
Impact: One click and you’re writing less but delivering more.
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Add helpful context
Want more? Time to generate codeless tests too.
Action: OpenText Aviator connects each user story to feature details, tests, and any required inputs.
Impact: Launch development and testing with user stories that do more.
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Dig for depth
Prompt: “Add test parameters and connect to codeless tests.”
Action: OpenText Aviator enriches stories with technical details, mapping logic to reusable tests.
Impact: Stories that do more—fueling the whole sprint lifecycle.
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Send it to the board
Action: Automatically drop everything into the backlog—stories, test cases, and descriptions.
Impact: Clearer backlog, smarter sprints, faster delivery.
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Deliver backlog gold—instantly usable, test-aligned stories
Unlock the possibilities:
- Save hours per feature with automated user story creation.
- Align dev and test with deeply integrated story-to-test links.
- Deliver sprint-ready backlog items with full feature context.
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Sprint planning scenarios
Empower Dev teams to optimize sprints with AI-powered workflows.
Smarter sprints, faster application deliveryI’m a software developer delivering top results on my next sprint.
Available with OpenText DevOps Aviator
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Drop in new improvements
Sample Prompt: “Identify elements that could improve the [XYZ feature] description.”
Impact: Reviews descriptions, highlights gaps, and suggests improvements for clarity and user-friendliness.
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Forecast the finish line
Sample Prompt: “What is the predicted delivery time for [XYZ feature]?”
Impact: Analyzes historical project data and current progress to provide more accurate forecasts for the completion of features and projects.
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Learn from user stories
Sample Prompt: “Suggest a breakdown of user stories for [XYZ feature].”
Impact: Auto-generates a list of structured user stories to guide development and improve sprint outcomes.
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Tasks untangled
Action: : Generate a breakdown of suggested tasks for [feature].
Impact: Dissects features into actionable tasks, helping teams stay focused and organized.
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Sprint like a pro
Optimize software sprint processes and automate tasks with a few clicks to get the job done right every time – OpenText Aviator automates faster, high-quality software delivery!
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Optimize software sprints with AI-powered workflows.
Unlock the possibilities:
- Boost Dev velocity — Clarify features and break down tasks for faster builds.
- Speed time-to-market — Reduce rework and speed delivery with smarter plans.
- Improve flow efficiency — Predictive insights for better sprint execution.
- Enhance quality — Generate user stories and test support for max results.
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DevSecOps scenarios
Bridge security and development with AI that flags risks and speeds remediation.
Fix code flaws fast with compliance and dev in syncI’m a developer squashing vulnerabilities sent from the compliance officer
Available with OpenText Application Security Aviator
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Get the alert
A security scan flagged an SQL injection in an online shopping app. The compliance officer assigned it to me for review.
Action: OpenText Aviator sends an issue summary and recommends immediate review.
Impact: Get clear, immediate insight—no need to sift through logs.
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Jump in the code
I open “My Open Issues” and dive into the flagged code.
Action: OpenText Aviator helps analyze the source code and identify the root cause of the issue.
Impact: Skip the wild goose chase and go straight to the problem.
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Just ask OpenText Aviator
The issue’s complex, so I pull up the AI-generated guidance.
Action: OpenText Aviator explains the risk and suggests a fix, right down to the code level.
Impact: Know what to do and why.
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Ship the fix
Using OpenText Aviator’s guidance, I fix the code. The next scan will verify resolution.
Impact: The issue gets resolved quickly, with AI as a shared guide between security, dev, and compliance.
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Drive proactive response
The collaboration between dev and compliance—with help from OpenText Aviator—keeps the app secure and audit-ready.
Impact: Faster fixes, fewer compliance gaps, and a stronger security posture.
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Bridge compliance and code
Unlock the possibilities:
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Research and development scenarios
R&D teams want to surface insights faster, cut research time, and make better decisions with AI.
Build recommendations from safety dataI’m a mechanical engineer turning aircraft investigations into recommendations
Available with OpenText Content Aviator
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Kick off the case
Prompt: “What agency is responsible for reporting on air accidents in the US?”
Action: OpenText Aviator identifies the National Transportation Safety Board (NTSB) and surfaces all related documents.
Impact: Skip the search rabbit hole—get expert answers with source links in seconds.
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Dig into the details
Prompt: “How does the NTSB determine the probable causes of accidents?”
Action: OpenText Aviator outlines how causes are evaluated and links supporting docs.
Impact: Go from guesswork to grounded insight with all the context you need.
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Trace the trouble
Prompt: “What information do we have on metal fatigue in airplanes?”
Action: OpenText Aviator pulls detailed studies, including the Fatigue and Damage Tolerance report.
Impact: Follow the science to understand failure patterns before they repeat.
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Chase the turbulence
Prompt: “How can turbulence cause personal injury to a passenger?”
Action: OpenText Aviator surfaces an explanation and linked documentation from multiple sources.
Impact: See how cause meets consequence and connect conditions to real-world outcomes.
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Summarize the story
Prompt: “Summarize the document.”
Action: OpenText Aviator produces a concise summary for the reference document.
Impact: Cover more ground, faster—without reading every page.
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Turn insight into impact
The engineer compiles key takeaways from surfaced reports and summaries to produce data-backed recommendations for improving transportation safety.
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Quickly deliver recommendations with AI-powered investigation
Unlock the possibilities:
- Cut research time by up to 70% using natural language queries.
- Increase insight accuracy with cross-source pattern detection.
- Accelerate root cause reporting from weeks to hours.
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Investigate incidents across multiple complex data sourcesI’m a data analyst investigating a complex aerospace incident
Available with OpenText Aviator Search
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Start the flight path
Using OpenText Aviator, a data analyst investigates a safety incident across technical reports, videos, and flight data to surface key facts, connect the dots, and uncover patterns without switching tools.
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Launch with a query
Prompt: “Tell me more about the Boeing 737-9.”
Action: OpenText Aviator scans your question, searches across flight data, and returns relevant specs.
Impact: Get grounded fast and know your aircraft before diving deeper.
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Pick your best version
Prompt: “Tell me about Alaskan Airlines Flight 1282.”
Action: OpenText Aviator returns a summary of the incident, links to reports, and pulls related context from multiple sources.
Impact: Go from scattered sources to a stitched-together story in seconds.
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Dig in
Prompt: “Who were the aerospace engineers that investigated 1282?”
Action: OpenText Aviator finds named experts, roles, and structural reports all in context.
Impact: Cut through the noise—find the people and info that matter.
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Compare patterns
Prompt: “Tell me about door separation incidents.” and “Why did the pilot open the door on CHI06CA267?”
Action: OpenText Aviator surfaces historical reports, similar incidents, and detailed explanations with links to full reports.
Impact: Spot trends, not just data points, to build smarter insights.
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From search to insight
Go from question to insight fast—no tool switching needed. Get transcripts, reports, and expert summaries in one place.
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Unlock smarter search
Unlock the possibilities:
- Turn questions into decisions.
- Eliminate manual digging across multiple systems.
- Uncover linked insights from video, audio, and text.
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Build a clear timeline from multiple data sourcesI’m a data analyst investigating the “Miracle on the Hudson” incident
Available with OpenText Content Aviator
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It was really a miracle
A data analyst investigates a safety incident “Miracle on the Hudson” across multiple technical reports and flight data to summarize the timeline, pilot and tower communications.
Prompt: “Summarize the workspace”
Impact: Get grounded fast with everything you need in one view.
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Pull out the details
Prompt: “What were the initial findings or observations of the investigation team?”
Prompt: “How much flight time did the pilots have?”
Action: Aviator lists initial findings and connects them to supporting docs, then delivers total flight hours with attribution.
Impact: Answers backed by evidence—no flipping between files.
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Ask what’s next
Prompt: “When did the captain declare a mayday?”
Prompt: “Were there any communication transcripts between the pilots and air traffic control?”
Action: OpenText Aviator finds the exact moment: 15:27:33 as the airplane descended through 3020 ft. Then returns the second answer—62 transmissions—and opens the doc.
Impact: Zeroed in without searching folders or keywords.
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Get the full story
Prompt: “Give me a timeline of events after takeoff.”
Action: OpenText Aviator summarizes cockpit recordings into a sequenced view of actions and comms.
Impact: From scattered transcripts to a story that writes itself (with a little help from OpenText Aviator).
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Now you go try it!
All 155 passengers and crew survived, and the event became a landmark example of expert piloting under pressure.
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Quickly uncover root causes with AI-powered investigation
Unlock the possibilities:
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Supply chain scenarios
Supply chain teams need real-time visibility to data and AI-powered automation for mission-critical outputs.
Transactions scenarios
Empower Supply chain teams to speed issue resolution for less downtime.
Extract and summarize contract specifics fastI’m a purchasing agent who needs to quickly review details of an agreement.
Available with OpenText Content Aviator
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Key term summary
Prompt: “Highlight the most important terms in this contract.”
Impact: Extract all critical details—saving hours of manual reading and increasing transparency.
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Risk & compliance scan
Prompt: “Are there any high-risk or non-standard clauses in this contract?”
Impact: Flags deviations from standard templates, missing audit rights, or ambiguous obligations—empowering proactive negotiation.
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Suggest revisions
Prompt: “Rewrite the indemnity clause to match our company’s preferred language.”
Impact: Proposes compliant language aligned with company policy—accelerating legal review.
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Clause comparison
Prompt: “How does this agreement compare to our last supplier contract?”
Impact: Get a side-by-side clause comparison—highlighting changes, improvements, or regressions for smarter decision-making.
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Successful negotiations
OpenText Aviator, helps to understand a vendor contract in seconds. Automating manual tasks allows purchasing agents to focus time on supplier negotiations and saving the company money.
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Instantly analyze and negotiate supplier contracts, enabling faster, informed decisions.
Unlock the possibilities:
- Faster contract turnaround - Cuts review and redlining time by up to 70%
- Risk & clause intelligence - Enables up to 90% faster identification of negotiation red flags.
- Confident decisions - Supports up to 3x more informed procurement decisions.
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Analyze and remediate B2B transaction errorsI’m a business analyst solving a customer transaction issue.
Available with OpenText Business Network Aviator
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Know what counts
An analysis agent inputs both the internal and external facing error messages of a transaction that the customer selects.
Actions: An easy-to-understand summary of the situation, written in plain language for non-experts. It is followed by a list of tailored actions recommended to address the specific issue.
Impact: Easy-to-read summary in plain language, plus recommended fixes.
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Translate tech to action
Again, an analyst inputs error messages of a transaction from the customer.
Actions: A summary of the situation is produced, with a list of actions recommended to address the issue.
Impact: Technical details simplified with tailored actions for resolution.
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Keep transactions flowing
Fewer support tickets, faster error fixes, and stronger business continuity – OpenText Aviator provides clear insights, automates troubleshooting, and accelerates resolution.
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Accelerate B2B issue resolution with fewer support tickets and reduced downtime.
Unlock the possibilities:
- Faster resolution – Reduce downtime and cut time-to-insight as AI surfaces root causes instantly.
- Higher satisfaction – Boost user satisfaction with clear, contextual help.
- Fewer support tickets – Empower users and lower ticket volume.
- Business continuity – Quicker fixes minimize disruption to B2B transactions.
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Capture purchase order insights to resolve issuesI’m a customer service agent searching for a B2B transaction quickly to resolve an issue.
Available with OpenText Business Network Aviator
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Pull the latest orders
Sample Prompt: “Show all purchase orders received in the past 24 hours.”
Impact: Instant view pops up of new POs with a clear table of top results.
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Filter to what matters
Sample Prompt: “Show only purchase orders from ACME Inc.”
Impact: Focused list returned with key details and deep links—no clutter, just answers.
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Get a quick summary
Sample Prompt: “Show all purchase orders received in the past 48 hours.”
Impact: Deeper summary delivered with results linked back to the source system.
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Narrow down exceptions
Sample Prompt: “Now just show only purchase orders from ACME Inc.”
Impact: POs flagged instantly for review and faster resolution.
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Keep transactions moving
Quicker answers, fewer escalations, and smoother B2B transactions – OpenText Aviator gives deeper visibility into PO activity, helping customer service teams spot trends sooner and resolve issues faster.
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AI provides instant PO insights, reducing support, speeding resolutions.
Unlock the possibilities:
- Find transaction details instantly –Cut search time and speed insights.
- Resolve PO issues at first contact –Eliminate unnecessary escalations.
- Improve customer satisfaction –Get faster answers and better experience with self-service AI tools.
- Reveal hidden patterns –Gain trend visibility for proactive service improvements.
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Decode complex transactional payload informationI’m a business analyst looking for transaction information in a plain language summary.
Available with OpenText Business Network Aviator
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Break it down
The analyst inputs the customer transaction payload and selects a pre-canned prompt of choice.
Sample Prompt: “Review the B2B payload and provide a plain language summary of its contents and purpose. Identify the document type, sender and receiver roles, and summarize key business details…”
Impact: Complex payload simplified into clear, business-friendly language.
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Turn data chaos into tables
Sample Prompt: “Review this B2B EDI payload and determine the document type. Extract relevant business information using standard EDI knowledge and present it in tables. Create one table for sender and receiver details, and another for transacted items…”
Impact: Payload data organized into easy-to-read tables for instant clarity.
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Highlight what matters
The analyst inputs customer transaction payload and adds pre-canned prompt.
Sample Prompt: “Summarize totals, flag ambiguous fields, and show only the essentials.”
Impact: Provides a summary of the selected B2B payload.
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Catch exceptions early
Sample Prompt: “Review payload for errors, incomplete data, or ambiguous structures.”
Impact: Easy-to-understand tables are produced for analysis, issues are now flagged up front, saving time downstream.
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Standardize the messy bits
Sample Prompt: “Apply EDI knowledge to parse sections, identify fields, and mark assumptions where needed.”
Impact: The selected B2B payload is checked for completeness, and it now becomes usable and consistent.
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Drive faster results
Quicker answers, fewer errors, and smarter decisions– OpenText Aviator translates complicated payloads into clear summaries and structured data, cutting confusion and saving time.
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AI simplifies complex data into simple insights, reducing errors and speeding response.
Unlock the possibilities:
- Quicker time-to-answer –Get instantly EDI summaries in plain-language.
- Proactive insights -Reduce EDI exceptions.
- Instant access –Save business users time and effort on daily tasks by querying data without technical help.
- Better decisions –Make right decisions and take actions faster with clear summaries.
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Product knowledge scenarios
Enable supply chain teams to keep operations running smoothly.
Get fast help to maximize my business networkI’m an EDI manager trying to better understand product knowledge for max results.
Available with OpenText Business Network Aviator
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Ask product basics
Sample Prompt: “What is Lens?”
Impact: Plain language summary delivered instantly, turning technical jargon into actionable insights. (“…Think of Lens as your business network's insightful observer, providing clarity and actionable intelligence!”)
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Learn with ease
Sample Prompt: “How do I add a new Trading Partner in TGO?”
Impact: Step-by-step instructions are surfaced so users can connect and configure partners without confusion.
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Submit it the right way
Sample Prompt: “What is today's weather in Toronto?”
Impact: OpenText Aviator provides and answer - “I can only answer questions about Trading Grid Online (TGO) applications.”
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Smarter, stronger network
Greater productivity, fewer escalations, and maximum business impact – OpenText Aviator can help with fast, accurate self-service responses, EDI managers cut support calls and keep Trading Grid running at peak value!
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AI empowers EDI managers with instant product knowledge, fewer support calls, and higher productivity.
Unlock the possibilities:
- Faster information access – Cut support dependency and reduce the volume of tickets and calls with instant self-service.
- Higher productivity – Gain product knowledge quickly and work more efficiently.
- Max usage – Increase Trading Grid adoption through easy insight access.
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Support scenarios
Enable supply chain teams to get faster resolutions and less escalations.
Automate support ticket creation for transactionsI’m an EDI manager creating a ticket with all details for a faster resolution.
Available with OpenText Business Network Aviator
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Start the ticket right
Sample Prompt: “Can you help me create a support ticket?”
Impact: Guided steps provided ensures all key details are captured upfront for faster triage.
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Link it to the issue
Sample Prompt: “It is for transaction ID xxxxx-xxx”
Impact: Ticket auto-created and connected to the right transaction—no manual lookup needed.
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Capture context
Sample Prompt: “Can you help me create a support ticket for this issue?”
Impact: Detailed issue descriptions = faster, more accurate support tickets.
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Prevent ticket ping-pong
Sample Prompt: “It is for transaction ID xxxxx-ABC”
Impact: Another support ticket has been created, and someone will contact you shortly to help.
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Simplified support
OpenText Aviator auto-builds detailed, error-free tickets so EDI managers get faster resolutions, fewer escalations, and better outcomes with less effort.
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AI automates ticket creation for faster, more accurate support and quick resolution.
Unlock the possibilities:
- Faster ticketing – Reduce creation time 70% as AI fills in ticket details.
- Max accuracy – Recrease manual errors, improve ticket quality and resolution outcomes.
- Improved support load – Streamline triage and lower resolution times with clearer tickets.
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Energy and Resources scenarios
Energy and Resources teams want audit readiness, key insights that provide a safer environments to reduce costly risks, and efficiencies to help accelerate projects.
Engineering scenarios
Supercharge engineering teams with rapid review cycles and enhanced project outcomes.
Accelerate engineering reviewsI’m a VP of project engineering translating asset information for global team collaboration.
Available with OpenText Content Aviator
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Pull the latest specs
Sample Prompt: “Highlight the latest engineering project specs for facility ABC.”
Impact: Specs and completion details delivered instantly.
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Link to the drawings
Sample Prompt: “Provide me the link to the site drawings for facility ABC.”
Impact: Direct access to drawings and supporting materials.
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Translate for global teams
Sample Prompt: “Translate technical drawings facility ABC into Spanish for the international team.”
Impact: Translated drawings ready for faster, accurate cross-team reviews.
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Share with the right people
Sample Prompt: “Who are the project leads to send these translated plans to, and can you summarize this project in an email?”
Impact: International team surfaced, and email summary drafted in Spanish.
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Project on track!
Faster decisions, fewer delays, and projects delivered on time – OpenText Aviator organizes engineering docs, translates for global collaboration, and shortens review cycles.
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Faster document review and translation improves decision-making and cuts manual work.
Unlock the possibilities:
- Deliver projects on time – Accelerate access to critical documentation.
- Shorten engineering review cycles – With AI-driven summaries and search.
- Reduce time – To resolutions with quick access to asset records.
- Enhance collaboration – Giving teams consistent, real-time document translations and visibility.
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Health and Safety scenarios
Enable health and safety teams with instant access to data for strong compliance checks and safer worksites.
Check safety history and surface hazardsI’m a VP of Health and Safety ensuring job site safety requirements are met and TRIR is lowered.
Available with OpenText Content Aviator
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Safety snapshot
Sample Prompt: “Summarize the latest safety reports for site XYZ.”
Impact: Instant safety report—compliance updates, training records, and hazard status produced in one view.
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Check the history
Sample Prompt: “Provide me the last 5 JSAs completed for site XYZ. Were tripping hazards identified in any of them?”
Impact: Latest job safety forms summarized—no hazards flagged.
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Render for the entire team
Sample Prompt: “Translate the JSA form to Spanish for our international team.”
Impact: JSA translated into Spanish—faster, for clearer reviews for all.
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Share without friction
Sample Prompt: “Who are the project leads to send these translated plans to, and can you summarize this project in an email?”
Impact: Regional team leads surfaced and summary email drafted in Spanish, ready to send.
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Keep sites safe everywhere
Stronger compliance, safer worksites, and peace of mind across the globe – OpenText Aviator aligns safety info across languages and teams, cutting delays and reducing risks.
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Faster checks and translations improve safety and knowledge sharing.
Unlock the possibilities:
- Enhanced Safety – Faster checks and translations improve compliance.
- Faster risk assessment access – Quick retrieval of safety data speeds decisions, cutting delays and reducing recordable incidents by up to 20%.
- Reduced manual effort – AI automation decreases admin workload in safety management by up to 40%, freeing teams to focus on prevention.
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Compliance scenarios
Use AI to ensure accurate records, faster fixes, and lower regulatory compliance risks.
Fix metadata errors on sensitive compliance documentsI’m a records manager sorting out energy regulatory compliance issues.
Available with OpenText Content Aviator
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Spot what’s wrong
Sample Prompt: “Provide a table of document references to nuclear fuel records assigned a retention type other than 'life of plant plus 99', including current assignment.”
Impact: List of documents with incorrect retention types flagged in a flash.
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Show me the right rules
Sample Prompt: “List correct retention type for each record.”
Impact: Correct retention assignments displayed clearly.
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Fix and log it
Sample Prompt: “Update metadata for all incorrect records and log changes.”
Impact: Metadata corrected with audit log generated for compliance.
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Summarize outliers
Sample Prompt: “Create a summary of any new nuclear fuel record that doesn’t match retention rules.”
Impact: Exceptions summarized for quick review and action.
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Stay audit-ready
Stronger information governance, faster fixes, and peace of mind heading into compliance audits – OpenText Aviator continuously identifies and resolves metadata and retention issues at scale.
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AI ensures accurate records, faster fixes, and lower compliance risk.
Unlock the possibilities:
- Flag and fix compliance issues – Reduce risk of violations.
- Correct metadata errors – Up to 80% faster for stronger information governance.
- Achieve better results – Up to 95% retention accuracy.
- Cut auditing effort – Reduce duplication and lower compliance costs.
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Looking to get all the details?
Download the Energy and Resources scenario kit
Financial services scenarios
Financial services teams need regulatory readiness, customer insights, and process efficiencies to help build customer trust and reduce costs.
Wealth management scenarios
Maximize team capabilities to engage with clients quickly and build trust.
Simplify client communications with AII’m a wealth manager preparing a service outage notification to keep customers well informed.
Available with OpenText Experience Aviator
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Draft it fast
Sample Prompt: “Draft a customer notification email that can be used in a wealth management services disruption.”
Impact: First draft done—email ready for quick review.
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Add the human touch
Sample Prompt: “Rewrite the email with more empathy.”
Impact: Message reworked with a tone that connects.
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Keep it concise
Sample Prompt: “Can you shorten this message and provide second version?”
Impact: Clear, concise options tailored, ready for any channel.
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Stay ahead of the curve
Customers informed quickly, confidence maintained - OpenText Aviator automates empathetic, accurate client updates for Financial Services.
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AI speeds incident response with rapid personalized customer communications.
Unlock the possibilities:
- Faster response - Escalate incidents in minutes, not hours.
- Less manual work - Automation cuts the repetitive tasks, freeing teams for what matters.
- Consistent messaging - Standardized updates keep every customer in the loop.
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Gather and route trade information in secondsI’m a client services manager gathering essential details from faxes.
Available with OpenText Fax Aviator
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Flag trade details
Sample Prompt: “Summarize this client investment order fax including account details, requested transaction, and financial instrument.”
Impact: Quickly surface key details to avoid errors and prevent trade delays.
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Route with confidence
Sample Prompt: “Auto-route this order fax to the respective personnel.”
Impact: Ensure every order reaches the right workflow with zero delays.
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Monitor progress clearly
Sample Prompt: “Please compile today’s received investment orders faxes by account and transaction type.”
Impact: Gain visibility into daily activity to track priorities and avoid bottlenecks.
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Accelerated underwriting
AI automatically turns messy faxes into structured, auto-routed trade data that speeds order intake, reduces errors, and strengthens compliance.
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Fast and accurate AI-powered fax summaries and auto routing cut time and errors.
Unlock the possibilities:
- Accelerate order intake—cut processing turnaround time by up to 60%.
- Improve accuracy—reduce intake error rates by up to 40%.
- Strengthen compliance—minimize audit exceptions by up to 25%.
- Boost efficiency—cut staff hours required for fax reviews.
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Banking services scenarios
Boost client insights and enhance experiences with AI powered actions.
Accelerate credit memo generationI’m a mortgage underwriter extracting relevant information from customer documents.
Available with OpenText Content Aviator
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Gather what matters
Sample Prompt: “Extract all documents related to John Doe’s mortgage application submitted last week.”
Impact: All relevant files surfaced in one step.
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Spot the gaps
Sample Prompt: “Show me the latest loan application forms with missing required documents.”
Impact: Missing info flagged across every form.
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Summarize the details
Sample Prompt: “Summarize key financial details (income, assets, liabilities) from the submitted mortgage package.”
Impact: Critical financial data neatly summarized for review.
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Draft the follow-up
Sample Prompt: “Draft an email with the missing information required from the application form.”
Impact: Customer-ready email drafted in seconds.
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Fast-track the process
Quicker reviews equal happier customers –Smarter document analysis reduces manual effort and accelerates underwriting decisions.
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AI accelerates mortgage underwriting by reducing manual document work.
Unlock the possibilities:
- Reduce manual doc handling – By up to 80% with AI-driven automation.
- Shorten underwriting review cycles – Cut customer wait time by up to 40%.
- Accelerate credit memo processing – Generate summaries instantly, cuts cycle time from hours to minutes.
- Improve operational efficiency – Free staff from repetitive tasks.
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Draft empathetic, clear, and compliant communicationsI’m a mortgage underwriter relaying a credit decision, rationale, and next steps for clients.
Available with OpenText Experience Aviator
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Kick off the draft
Sample Prompt: “Draft a customer notification email summarizing the credit decision, rationale, and next steps.”
Impact: Loan decision drafted—clear, friendly, and professional.
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Add what’s next
Sample Prompt: “Create a draft email explaining the loan denial and offer alternative financial products.”
Impact: Customers walk away with options, not just a ‘no.’
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Polish the tone
Sample Prompt: “Can you shorten this message and provide second version in a more empathetic tone?”
Impact: Two ready-to-use drafts for review—concise and compassionate.
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Streamline communications
Smarter drafting tools ensure consistent messaging and faster turnaround – OpenText Aviator delivers quick contextual messaging for stronger client experiences.
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AI helps underwriters deliver clear, compliant credit communications faster.
Unlock the possibilities:
- Ensure clear, consistent messages – With AI-driven compliance and rationale.
- Cut customer wait times – Automated drafts lowers review cycles by up to 30%.
- Reduce manual effort – Saving an underwriter up to 70% of doc handling.
- Boost productivity – Streamline repetitive prep work.
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Insurance claims scenarios
Empower insurance teams with faster, more connected data and automation.
Accelerate automotive claims decisionsI’m a claims adjuster gathering information to make the right claim decision.
Available with OpenText Content Aviator
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Get the claim snapshot
Sample Prompt: “Summarize the current status of claim #CLM-45892 for policyholder M. Lopez.”
Impact: Status pulled instantly—what’s filed, what’s missing, and what’s next.
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Spot the missing pieces
Sample Prompt: “List the documents still needed to close this claim.”
Impact: Gaps quickly identified—police report and repair estimate flagged.
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Speak customer’s language
Sample Prompt: “Generate a message to the customer requesting these documents in Spanish.”
Impact: Clear, multilingual message drafted in seconds.
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Learn from past claims
Sample Prompt: “Show similar claims that were resolved quickly and how they were closed.”
Impact: Proven playbooks surface—for best practices, faster closures, and smoother workflows.
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Close it out clean
Sample Prompt: “Generate a closing checklist for this claim.”
Impact: Checklist ready—everything reviewed, verified, and finalized.
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Focus on what matters
By automating routine tasks, OpenText Aviator frees up adjusters to focus on customers — improving satisfaction and claims decision quality.
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AI helps adjusters make faster, more accurate claim decisions.
Unlock the possibilities:
- Better Customer Experience – Multilingual, personalized updates boost clarity and satisfaction.
- Higher Efficiency – Automates checklists and summaries, reducing manual touchpoints per claim and time spent per claim.
- Smarter Decisions – Context-aware insights from past cases improve claim accuracy rate and consistency scores.
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Keep Salesforce® in sync with claim updatesI’m a claims specialist using Agentforce® and OpenText Aviator to summarize and update information.
Available with OpenText Content Aviator
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Recap claim workspace
Sample Prompt: “Please summarize the workspace for this claim.”
Impact: Clear, bulleted overview of all claim docs surfaced instantly.
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Capture expert conclusions
Sample Prompt: “What’s the conclusion of the expert opinions?”
Impact: Key findings summarized with supporting links for further investigation.
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Find and fill gaps
Sample Prompt: “Do any of the documents include the contact info for the roofing inspector?”
Impact: Contact info located across the documentation content.
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Check the contacts
Sample Prompt: “Do we already have a contact record for John Thompson? If not, please create a new contact record and open the contact card for me.”
Impact: Duplicate check done within Salesforce—contact is created if missing.
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Draft tailored outreach
Sample Prompt: “Draft and send an email to John Thompson inquiring about the methodology they used for creating the expert opinion.”
Impact: Customized email generated—ready to review and send.
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Keep everything synced
OpenText Aviator keeps documents and Salesforce claims accurate and records up to date - speeding claims resolution and happier customers.
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Seamlessly sync Salesforce claim information with powerful AI-to-AI doc insights.
Unlock the possibilities:
- Accurate records – AI auto-summarizes claim details and updates Salesforce, improving claim accuracy.
- Seamless processing – Automated updates cut manual touchpoints per claim and shorten time spent per claim.
- Faster resolution – Streamlined workflows reduce average claim cycle.
- Higher satisfaction – Timely updates boost customer satisfaction.
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Leverage AI-to-AI integration with Salesforce®I’m a claims specialist using Agentforce® and OpenText Aviator to highlight details across documents.
Available with OpenText Content Aviator
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Nail down the numbers
Sample Prompt: “Determine from the workspace the total damage value for the claim.”
Impact: Clear dollar amount surfaced—e.g. the total damage value for the claim is $15,300.
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Pinpoint the cause
Sample Prompt: “Identify who is responsible for the damage and the cause from the multiple reports and documentation?”
Impact: Responsibility and cause summarized in one view.
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Update without delay
Sample Prompt: “Update the claim item amount with the total damage value.”
Impact: The claim item amount has been successfully updated to $15,300 in the system.
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Jet-speed the process!
Fewer errors, faster claims handling, better service. With AI-driven summaries, claims specialists spend less time on manual entry and more time serving customers.
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Leverage AI-to-AI integration between OpenText and Salesforce for max results.
Unlock the possibilities:
- Eliminate manual data entry – Auto-summarize docs and cut errors by up to 80%.
- Ensure real-time accuracy – Keep claims current and boost record accuracy up to 95%.
- Increase processing efficiency – Reduced time per claim.
- Enhance customer experience – With faster, more reliable claims handling.
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Insurance underwriting scenarios
Enable teams with max data visibility to reduce risk, for consistent and compliant decisions.
Surface underwriting risks in secondsI’m an underwriter using Guidewire™ to access all relevant information from customer docs.
Available with OpenText Content Aviator
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Spot the top risks
Sample Prompt: “Summarize the top risks identified in the latest inspection report for Acme Manufacturing.”
Impact: Across case document data, key risks are highlighted—fire, chemical storage, and safety issues flagged for urgent action.
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Catch the gotchas
Sample Prompt: “Are there any inconsistencies between the broker’s submission and the property inspection report?”
Impact: Discrepancies are caught and surfaced—clear view before finalizing the risk assessment.
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Track mitigation efforts
Sample Prompt: “List any risk mitigation actions the client has taken in the last 12 months.”
Impact: Safety upgrades summarized—fire drills, CCTV, and wiring fixes noted.
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Accelerated underwriting!
AI accelerates underwriting by surfacing risk data instantly, reducing review time, improving evaluation accuracy, enabling consistent and compliant decisions.
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Faster AI document reviews, partnered with Guidewire for better underwriting decisions.
Unlock the possibilities:
- Make faster decisions – Cut underwriting cycle time by up to 50% for quicker quotes.
- Increase risk accuracy – Improve valuing with up to 25% higher assessment accuracy.
- Cut manual work – Reduce document processing by up to 70%.
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Looking to get all the details?
Download the Financial services scenario kit
Government and Public sector scenarios
Government teams need to deliver data security and swift access to document insights to provide safer programs and services for citizens.
Identify program candidates and fraud red flagsI’m a government case manager investigating a benefits program claim eligibility.
Available with OpenText Content Aviator
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Gather the evidence
Sample Prompt: “Provide a summary of the program applicant case file workspace.”
Impact: All submitted documents surfaced with a clear summary.
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Dig into the details
Sample Prompt: “Tell me more.”
Impact: Applicant highlights extracted for quick review.
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Check eligibility fast
Sample Prompt: “Does this applicant meet the criteria of this benefits program?”
Impact: Compares inputs to program rules and provides a clear recommendation.
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Spot the red flags
Sample Prompt: “What are the red flags connected to this benefits application or applicant?”
Impact: ID docs are cross-checked against image libraries—fraud risks flagged immediately.
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Secure the process
Lower risk, faster investigations, and greater confidence in decisions – OpenText Aviator automates fraud detection, ensures compliance, and speeds up case resolution for government programs.
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Next generation benefits program assistance with AI.
Unlock the possibilities:
- Uncover fraud risks instantly – Flag suspicious information and mismatched documents in real time.
- Accelerate eligibility reviews – Cut decision cycles from days to minutes.
- Increase investigator productivity – Automate evidence gathering and reduce manual workload.
- Improve compliance and confidence – Ensure consistent case decisions at scale.
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Ensure citizen benefits program app is secureI’m a government cybersecurity agent checking an application for security vulnerabilities.
Available with OpenText Application Security Aviator
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Spot the red flags
A routine application scan uncovers a critical SQL injection vulnerability in a benefits program app that has been newly upgraded.
Action: OpenText Aviator sends a results summary and flags the issue as “Critical with remediation required.”
Impact: High-risk issues flagged instantly—no manual digging.
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Zero in on what matters
Results are reviewed and dozens of issues are caught—highlighting the most urgent and suppresses the rest.
Action: OpenText Aviator categorizes 32 critical, 20 high, and 1 low-severity issue and auto-suppresses known non-issues.
Impact: Prioritize and assign top issues fast, without being overwhelmed.
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Trace the issue
Click into a flagged issue to learn more. OpenText Aviator shows history, AI analysis, and risk status.
Action: OpenText Aviator provides a detailed rationale for marking an issue as “Not an Issue.”
Impact: Full visibility with clear trusted audit trails exposed.
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Validate the finding
After review, I confirm the finding is a false positive. OpenText Aviator updates the status automatically.
Action: OpenText Aviator changes status and logs the reason with a complete explanation.
Impact: One less issue to chase. One more step toward a clean audit.
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Close the loop
Security and dev teams resolve real issues together and track audit status in real time.
Impact: Risk reduced, compliance maintained, no security gaps missed.
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Strengthen security posture
Stronger citizen data protection, and faster, more confident reviews – OpenText Aviator helps teams identify true vulnerabilities, cut false positives, and speed up audits.
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Confidently manage risk with AI at your side.
Unlock the possibilities:
- Heightened security – Safety of citizen data.
- Higher audit pass rates – For cleaner reports and fewer false alarms.
- Fewer post-deployment patches – Catching risks before they reach production.
- Shorter audit time – Faster validations and AI-supported documentation.
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Looking to get all the details?
Download the Government and Public sector scenario kit
Healthcare scenarios
Healthcare teams need to protect sensitive data, easily summarize all medical information, and produce compliant patient communications.
Data security scenarios
Auto-generate test cases and steps from specs, videos, and stories.
Detect patient data anomalies and assess riskI’m a security analyst overseeing anomalous activity to protect sensitive patient data.
Available with OpenText Cybersecurity Aviator
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Spot what matters first
Sample Prompt: “Analyze the security logs for the last 24 hours and identify any anomalous activity related to patient data access.”
Impact: Flags and prioritizes all anomalous access events, providing a detailed report on each one.
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Size up the risks
Sample Prompt: “Provide highlights of the potential impact of these anomalies on patient data privacy.”
Impact: Delivers a risk summary showing which patient records may have been accessed and how severe the breach could be.
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File it right, fast
Sample Prompt: “Draft a security incident report based on these findings.”
Impact: A report with a timeline of events is produced and a clear summary of the impact—ready for immediate review.
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Always on guard!
Keep patient data safe 24/7 with OpenText Aviator that never blinks—faster detection, instant reporting, and built-in regulatory compliance.
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Leverage AI for proactive patient data security.
Unlock the possibilities:
- Faster threat detection – Reduced mean time to detect anomalies in patient data.
- Quick response time – Faster mean time to respond to incidents.
- Heightened compliance – Stronger adherence to regulations through automated monitoring.
- Automated reporting – AI generates audit-ready reports with less manual effort.
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Patient services scenarios
Use AI to automate and personalize touchpoints helping foster patient engagement and compliance.
Personalize patient communications at scaleI’m a healthcare communications manager creating personalized welcome letters for patients.
Available with OpenText Experience Aviator
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Say hello the right way
Sample Prompt: “Draft a personalized welcome message for new patients with chronic conditions, highlighting available support resources.”
Impact: Generate a warm, personalized welcome note with links to education and support groups.
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Keep conversations going
Sample Prompt: “Suggest follow-up communication ideas for patients who have not engaged with the welcome message.”
Impact: Propose gentle reminders, informative follow-ups, and a call-to-action messages for consultations.
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Make it personal
Sample Prompt: “Use the patient's data to tailor the message with a focus on a specific condition, like diabetes management.”
Impact: Refines messaging to target specific needs—delivering more relevant, actionable information.
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Patient care: Activated
Streamline patient intake with personalized, automated touchpoints—getting patients onboarded faster while boosting engagement, trust, and satisfaction.
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Improved patient engagement and satisfaction with AI-powered communications.
Unlock the possibilities:
- Better engagement – Personalized, AI-powered letters boost patient engagement rates.
- Improved satisfaction – Clear, tailored communication improves patient satisfaction scores.
- More time saved – Automates content creation, cutting time to create and send communications.
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Faster patient treatment authorizationI’m a medical clerk compiling all patient documents from multiple fax records.
Available with OpenText Fax Aviator
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Capture the essentials
Sample Prompt: “Summarize this prior authorization fax including patient demographics, diagnosis, requested treatment, and referring provider.”
Impact: Structured summary (patient, diagnosis, treatment, provider) accelerates intake review.
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Extract required data
Sample Prompt: “Now extract all payer-required data fields (ICD-10 codes, CPT codes, provider NPI, insurance ID).”
Impact: Ensures complete submission packages that reduce payer rejections.
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Spot the holes
Sample Prompt: “Flag any missing or incomplete documentation required for Medicaid approval.”
Impact: Identifies missing labs, reports, or signatures before submission to avoid delays.
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Route to next steps
Sample Prompt: “Now auto-route this fax and extracted data to the proper CMS processing queue.”
Impact: Automatically directs submissions to the correct workflow for faster approvals.
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Next-level analysis: Activated
AI transforms complex medical records into clean, complete authorization packets—reducing denials and accelerating patient care.
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AI helps accelerate patient care pre-authorizations.
Unlock the possibilities:
- Faster submissions—increase % of authorizations complete at first pass.
- Fewer denials—cut payer rejections caused by missing info.
- Shorter delays—reduce patient data errors and treatment wait times.
- Higher efficiency—save staff time on large, complex record sets.
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Capture patient fax records and quickly spot gapsI’m a hospital HIM clerk preparing required patient referral documents.
Available with OpenText OpenText Fax Aviator
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Capture key patient details
Sample Prompt: “Summarize this patient referral fax including patient demographics, referring physician, and reason for referral.”
Impact: Structured summary of demographics, physician, and referral reason are surfaced for faster intake.
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Flag documentation gaps
Sample Prompt: “Highlight any missing or incomplete documentation in this referral packet.”
Impact: Identify missing insurance, meds, or labs early to prevent downstream delays.
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Communicate follow-ups
Sample Prompt: “Draft a message to the referring physician requesting the missing labs and medication list.”
Impact: Automated patient requests close information gaps and keep care moving forward, flagging missing information for next steps.
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Upload seamlessly
Sample Prompt: “Now upload the referral summary into the patient’s EHR and notify the scheduling team.”
Impact: Auto-transfer of information to the EHR and scheduling alerts speed coordination.
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Value delivered
Quickly summarize referrals and identify missing data—transforming faxes into structured patient records, reducing errors and delays, and enabling safer, faster care.
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AI fast-tracks patient fax paperwork summarizes for greater speed and visibility.
Unlock the possibilities:
- Accelerate intake—reduce referral turnaround time by up to 60%.
- Improve completeness—increase % of referrals with full documentation.
- Enhance efficiency—cut staff time spent per fax by hours each week.
- Strengthen care flow—reduce scheduling delays and improve provider satisfaction.
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Research scenarios
Use AI to gather insights, boost accuracy, and surface risks, for superior clinical trial outcomes.
Summarize clinical trial reports in minutesI’m a clinical research analyst examining clinical trial reports to make smarter decisions.
Available with OpenText Content Aviator
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Pull out the big findings
Sample Prompt: “Summarize the key findings of this clinical trial report related to drug efficacy.”
Impact: A concise summary of efficacy results including dosage response, statistical confidence, and patient outcomes is ready for review.
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Flag safety signs fast
Sample Prompt: “List all adverse events recorded in this trial and categorize them by severity.”
Impact: Structured breakdown of events (mild, moderate, severe), enabling instant risk assessment.
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Know your patient mix
Sample Prompt: “What is the patient demographic breakdown for this clinical study?”
Impact: Quick snapshot of participant demographics by age, gender, race, and geography for audit and diversity checks.
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Compare across phases
Sample Prompt: “Compare the trial results of this report with the previous Phase II study.”
Impact: Get a side-by-side summary highlights safety and efficacy differences across trial phases.
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Plan the next move
Sample Prompt: “What are the recommended next steps based on this report’s conclusions?”
Impact: Follow-up actions, future study recommendations, and approval pathways are listed clearly.
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Next-level analysis: Activated
OpenText Aviator accelerates trial analysis from hours to minutes—boosting accuracy, surfacing risks faster, and powering smarter clinical decisions.
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AI accelerates clinical trial analysis with fewer errors, and instant access to critical data.
Unlock the possibilities:
- Save time – Cut trial report review by up to 70% versus manual methods.
- Improve accuracy – Reduce errors and omissions for higher-quality reviews.
- Access critical trial data in seconds – From adverse events to safety insights.
- Strengthen compliance – Ensure regulatory-ready reporting with consistent summaries.
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Legal scenarios
Legal teams want faster insights and discovery processes that reduces reviews time, legal costs, and risks.
Automate first pass review and data categorizationI’m a legal team member trying to get my arms around all the case evidence involved.
Available with OpenText eDiscovery Aviator
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Set the baseline
Action: Memo text is added to OpenText Aviator and is prepared to guide document review team.
Action: Run against initial control set of documents.
Impact: Clear categorization—documents categorized with confidence.
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Refine for accuracy
Action: Text of standard review memo added to OpenText Aviator.
Action: Modify / simplify review memo if required and run against same control set until desired recall and precision is reached.
Impact: Higher precision—optimized review process. Greater recall and precision within initial control set.
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Scale to full review
Action: Specify use 5 categories from highly confident responsive to highly confident not responsive and run against full document collection.
Impact: Classification of the document collection into 5 categories.
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Free up time – activated!
OpenText Aviator eliminates manual first pass review, letting attorneys and teams focus on litigation strategy.
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Automate time-consuming manual review with AI-powered discovery.
Unlock the possibilities:
- Exceed human review quality – With up to 90% recall.
- Reduce costs – By up to 75% versus manual review.
- Accelerate document review – Finish up to 80% faster.
- Increase efficiency – Automate time-consuming tasks.
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Summarize massive documents for legal mattersI’m a legal team member reviewing and extracting details from large docs.
Available with OpenText eDiscovery Aviator
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Gather the evidence
Action: Provide text transcription from a large audio/video file.
Impact: The massive document is ready for action.
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Summarize with speed
Action: “Using the text of the document provide a summary of key themes, concepts and issues.”
Impact: Quick summary of key topics are surfaced for faster case relevance checks.
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Pull highlights fast
Sample Prompt: “Find similar related documents that can be prioritized for review.”
Impact: Don’t miss a thing – associated documents are surfaced for summarization.
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Prioritize what matters
Focus on high-value content, cut wasted effort - OpenText Aviator predictive search finds important insights just like magic to make the right decisions fast.
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Instantly summarize long legal docs with AI-powered discovery.
Unlock the possibilities:
- Cut review time – From hours of reading to seconds with AI summaries.
- Reduce discovery costs – Ensuring no evidence is missed.
- Eliminate wasted effort – On non-responsive documents.
- Improve accuracy – With intelligent analysis that reduces errors.
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Uncover case themes across multiple docs in minutesI’m a legal investigator reviewing and identifying the main case issues.
Available with OpenText eDiscovery Aviator
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Spotlight the must-reads
Action: Highlight the key case documents.
Impact: Critical files like whistleblower letters and emails revealed in a flash.
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Pull out the big themes
Sample Prompt: “Accessing the text of key case documents such as a whistleblower letter / email – highlight the main case issues.”
Impact: Summarized themes with direct citations to evidence are surfaced.
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Connect the dots
Sample Prompt: “Does the key issues cited appear in any other of the documents for this case file?”
Impact: Related documents uncovered, adding critical context to the case.
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Supercharge the review
Faster discovery, stronger legal strategy – OpenText Aviator supports predictive search or TAR (Technically Assisted Review), surfacing insights for deeper case analysis to help legal teams win!
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Help guide legal teams with AI-powered discovery insights.
Unlock the possibilities:
- Accelerate case strategy – AI-powered analysis transforms complex data into actionable insights in hours.
- Reduce discovery costs – Cuts the expense and burden of manual search, review, and summarization.
- Refocus attorney time – Frees up hours for strategic planning instead of administrative review.
- Improve client outcomes – Better insights lead to stronger case results.
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Manufacturing scenarios
Manufacturing teams want access to information in an instant, to improve quality, reduce downtime and to be always audit ready.
Quality control scenarios
Improve how manufacturing teams surface quality analysis data faster to save time and cut risk.
Summarize incidents and spot compliance risksI’m a quality manager reporting on quality incidents for audit readiness.
Available with OpenText Content Aviator
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Get the big picture
Sample Prompt: “Summarize all open quality incidents from last month.”
Impact: Executive snapshot of all incidents—IDs, lines, and dates at a glance.
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Dig into root causes
Sample Prompt: “List root causes and status of quality incidents.”
Impact: A detailed table is surfaced showing causes and resolution status clearly.
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Generate audit-ready report
Sample Prompt: “Generate a report of compliance issues for the upcoming audit.”
Impact: Audit report created—issues, owners, and corrective actions highlighted.
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Flag hot items fast
Sample Prompt: “Provide highlights of quality and compliance issues and draft it in an email for management review.”
Impact: Issues surfaced quickly and shared for immediate resolution.
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Automate the heavy lifting
Manufacturing quality and compliance teams can rest easy using AI to help to search for quality root causes and automate reporting to save time and avoid potential future risks.
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Instant quality reporting summaries unlock issues and compliance risks.
Unlock the possibilities:
- Reduce audit prep time – Automated reporting cuts prep from weeks to days up to 80% faster.
- Higher compliance – Consistent monitoring delivers up to 95% adherence, lowering recall risk.
- Maximize quality visibility – AI root cause analysis boosts defect detection by up to 40–50%.
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Plant maintenance scenarios
Enable teams with instant answers to deliver rapid asset maintenance and reduced downtimes.
Cut plant downtime with quick maintenance responseI’m a plant maintenance manager identifying impacted equipment and maintenance tasks.
Available with OpenText Content Aviator
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Find the records fast
Sample Prompt: “Find all maintenance records related to pump model X123.”
Impact: Quick visibility into pump X123’s full maintenance history.
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Summarize what’s failed
Sample Prompt: “Summarize recent equipment failures and repair actions”
Impact: Failures and fixes captured for instant awareness.
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Create the work order
Sample Prompt: “Generate work order for overdue maintenance tasks.”
Impact: Work order generated instantly—preventing delays and downtime.
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Check coverage quickly
Sample Prompt: “Is this pump still covered under manufacturer’s warranty?”
Impact: Warranty status and claim details surfaced immediately, along with replace part number details.
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Keep the plant running!
Higher uptime, lower costs, and greater confidence in operations–AI delivers faster maintenance response, reduces downtime, and improves asset reliability.
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Instantly summarize maintenance docs for AI-powered asset management.
Unlock the possibilities:
- Reduce unplanned downtime – By up to 40% with AI-driven detection.
- Cut maintenance backlog – Prioritize work orders with automated doc analysis.
- Speed response times – Access service histories instantly to improve troubleshooting by up to 40%.
- Increase operational reliability – With proactive maintenance actions.
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Document management scenarios
Enable teams with stronger document governance, flagging key data to optimize and reduce issues
Locate untagged project CAD doc detailsI’m an engineering team member organizing critical docs for manufacturing continuity.
Available with OpenText Content Aviator
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Find what’s missing
Sample Prompt: “Find all drawings containing an XYZ pump model that lacks proper tagging and provide a summary of their content, highlighting untagged references.”
Impact: Complete list of untagged drawings with file names and locations is highlighted.
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Catch safety conflicts
Sample Prompt: “Identify any of these files with conflicting safety classifications.”
Impact: Misclassified files are flagged—risks surfaced for quick review.
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Create a fix checklist
Sample Prompt: “Generate a correction checklist for tagging and classification issues.”
Impact: Clear checklist provided for engineering updates needed.
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Assign ownership fast
Sample Prompt: “Assign each checklist item to the responsible drafter.”
Impact: Tasks assigned with deadlines set—work stays on track.
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Compliant and on track!
Stronger governance, higher quality, and zero surprises-AI ensures accurate documentation, resolves errors faster, and keeps engineering projects well aligned with standards and running on schedule.
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AI speeds search and helps to ensure governance over mission-critical CAD docs.
Unlock the possibilities:
- Faster search – Find untagged parts and references cutting review time.
- Improved documentation health – Flag missing engineering doc data.
- Standardized compliance – Ensure drawings meet current tagging/format.
- Enhanced trackability – Identify untagged drawings for correction.
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Next steps
Bring your own data
Free up to 70% of your teams’ time with an AI content assistant that boosts employee efficiency and productivity through conversational search and summarization
What is OpenText Aviator?
OpenText Aviator is a suite of business AI solutions embedded across OpenText platforms. It provides digital knowledge workers with agentic AI technology to automate workflows in new ways.
Is OpenText Aviator secure?
Absolutely. Aviator is designed with enterprise-grade security and compliance in mind. It supports private AI deployment options and adheres to data governance and regulatory standards.
What is OpenText MyAviator?
OpenText MyAviator is your secure, enterprise-ready AI assistant. Instantly search, summarize, and repurpose information through natural language to accelerate decisions and boost productivity without compromising security or compliance.
How does OpenText Aviator differ from other AI tools?
OpenText Aviator helps customers anticipate the next generation of content management in an AI-future world. OpenText Aviator is purpose-built for enterprise use and deeply integrated into OpenText information management platforms, so it works with your content, workflows, and systems.
How do I start using OpenText Aviator?
You can explore OpenText Aviator in action through interactive use case playgrounds, guided tours, demos, or by contacting OpenText to learn how it fits your current systems.
Does OpenText Aviator share my data with public AI models?
No. OpenText Aviator uses secure, enterprise AI models that protect your data. You retain full control over how your information is used and processed.
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